Privacy Policy

Your Data, Your Trust — Handled with Care

At Metropolitan Stays, we value your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit metropolitanstays.site or use our services. By continuing to browse or interact with our platform, you agree to the terms outlined below.

1. What Information We Collect

To provide you with a better experience, we may collect:

a) Personal Details 

When you make a booking or get in touch with us, you may be asked for:

• Your full name
• Contact information (email, phone)
• Payment or billing details for reservations

b) Technical & Usage Data We automatically gather non-identifiable information to help us improve your experience, such as:

• Your IP address
• Device type and browser version
• Pages visited and time spent on site
• Referring pages or sources

This helps us understand user behavior and optimize our platform.

2. How We Use Your Data

We only use your information for purposes that benefit your journey with us, including:

• Improving Your Experience – Personalizing content and recommending stays based on your interests
• Managing Bookings – Handling payments, confirmations, and support
• Keeping You Informed – With your permission, we may share updates, travel tips, or exclusive offers
• Enhancing the Website – Monitoring site performance and user feedback for continuous improvement

We do not sell or share your personal data for marketing without your consent.

3. Cookies & Tracking Technologies

Our website uses cookies to function smoothly and offer you a tailored experience.

We use:

• Essential Cookies – For basic functionality
• Performance Cookies – To analyze traffic and improve features
• Preference Cookies – To remember your settings and preferences

You can manage your cookie preferences in your browser settings, but disabling cookies may affect how the site performs.

4. How We Protect Your Data

Your security matters. We use modern security protocols and tools to protect your information from unauthorized access, loss, or misuse. While we do our best, no system is completely immune — so we’re always improving our safeguards.

5. Working with Trusted Partners

Sometimes, we work with third-party providers (like payment processors or analytics tools) to deliver the best service possible. These partners operate under their own privacy terms and only receive the information necessary to perform their services.

6. Your Rights Matter

You have control over your personal data. At any time, you can:

• Access your stored information
• Correct any inaccurate or outdated details
• Request Deletion of your data (when legally allowed)
• Withdraw Consent for communications like newsletters or promotional emails

To make a request, just reach out via the contact details on metropolitanstays.site.

7. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our services or applicable laws. The most recent version will always be available on this page. Please check back from time to time to stay informed.

8. Need Help or Have Questions?

We’re here for you. If you have any questions about this policy or your data, feel free to contact us through our website or at: 

📧 [email protected] 

📞 +44 20 7946 0852

Your privacy is our promise — and we’ll always handle your information with transparency, responsibility, and respect.